Frequently Asked Questions
How long does it take to get my order once it's been placed?
Typically, you’ll receive your domestic order within a week and your international order within ten days. This timeframe is for FABRIC ONLY. Garments may take between one week and three weeks, under normal circumstances.
If I need my order in a hurry, do you have expedited shipping?
That is definitely an option. We cannot ship to all parts of the country overnight, but can get to any state in two days. International orders have a three day EXPRESS time.
I saw a fabric on your site yesterday and now I can't find it. What does that mean?
It most likely means we’ve sold out, or nearly sold out. If you see something you really like, it’s best to grab it then, because any product can sell out at any time. However, please feel free to contact us…the fabric you want may be on back-order!
What is your return policy for fabric?
All items carry a 15 day money back guarantee if you’re not completely satisfied with your purchase. (Shipping charges cannot be refunded.)
If you are dissatisfied, please contact us via e-mail ASAP and we will do the best we can to resolve the matter as quickly as possible. We encourage our customers to inspect the contents of the package(s) as soon as the order is delivered to ensure that you have sufficient time to return the order.
We will be unable to correct any order after the 15 day return period. WholesaleHawaiianFabric.com will pay for the shipping fee associated with returned merchandise when we have made an error.
What methods of payments do you accept?
We accept VISA, Mastercard, AMEX and Discover cards. We also accept PayPal, money orders or your personal check. We will process check orders on receipt of your check. We do not offer C.O.D. payment, however.
Do you have a store in Honolulu I can come to when in the islands?
Yes we do. It is located at 3207 Martha St., just off Kapahulu Avenue, which is located at the Diamond Head side of Waikiki. There is plenty of free parking. Feel free to call ahead from your hotel or lodging to get easy-to-follow directions. Nobody in Honolulu can or does beat our store prices. Stock up and save when in the islands.
How often does your fabric selection change?
Virtually every day. Each weekday we receive new prints in our warehouse and most days we add new prints to our “New Fabrics” section.
Are your fabrics available year after year? Can I come back next season for more of the same print?
Probably not. Most prints are printed only once. One that is printed more than once is the exception rather than the rule. For that reason, realize that this may be your only opportunity EVER to purchase a particular print.
Do you discount for large quantities?
Usually we will. It would be best to call us or email us with this request BEFORE you place an order, however. We feel that volume purchasing deserves a price break.
How do I figure shipping on an international order?
We ship via Global Priority Mail flat rate packets and boxes. Feel free to email us for international shipping charges…we’re always happy to assist you in selecting the best possible shipping option.
If I'm looking for a particular type of print or style that I don't see on your site, would you bring it into stock for me?
While we generally won’t if you’re just looking for a yard or two, if you’re looking for as little as say, 10 yards, we’ll make inquiries with our manufacturers to find something suitable for you. We can usually bring it into stock immediately.
If there's an error on my order, what do I do?
Email us with the descepancy. We will check it out from our end and then promptly get back to you. If you got the wrong fabric, we will send you a pre-paid mailer to send it back, as well as the correct fabric. If your fabric is damaged, we will instruct you to send it back for an exchange or as a return and reimburse you for the shipping. When sending us returns, PLEASE enclose an explanation of the problem.
What is your minimum cut per print?